Terms of Service

Last edited October 22nd, 2011.

Quotes & Deposits

After receiving an official price quote, a 30% NON-REFUNDABLE deposit must be made by the date specified to reserve your commission slot (this date will be sent along with your price quote). If no date is specified, I must receive it within seven days of contacting you with an official price.  After I receive your deposit, I will send you an estimated completion date and changes can no longer be made to your commission.

Payments

I must receive the remainder of your balance (plus shipping) by the costume’s estimated completion date. Please plan accordingly and let me know when you ask for a quote if you would like your costume to have a later completion date. Payments may be broken into chunks over the course of the costume’s construction. I will NOT ship out any costume or mascot until it is paid in full. If your costume is not paid for within a month after completion and I have not heard from you, it will be auctioned or sold to another buyer.

Shipping is not included in the original quote, and must be calculated upon completion.

Measurements and Duct Tape Dummies

If you are commissioning a full body fursuit, I MUST have a duct tape dummy (DTD) from you. If you do not know how to do this, a useful tutorial can be found here:
http://www.instructables.com/id/How-to-make-a-Duct-Tape-Dummy/

I will also need two head measurements and your shoe size. If you are commissioning a partial fursuit or kigurumi, a duct tape dummy is not necessary but can be sent if you’d like a more tailored fit. Additional measurements will be needed.

If you are commissioning a mascot, I will need to know what type of people will likely be wearing your costume (teenagers, adults, etc). A duct tape dummy and additional measurements are not needed.

Repairs and Warranty

Stuffed Panda Studios has a 60 day repair warranty on all of our costumes. In the unlikely event a costume is damaged due to construction (ex: seam coming loose) or it does not fit properly, ship it back to our studio and we will repair it for free. We ask that all customers carefully package their costume and pay for the initial shipping back to our studio; we will cover shipping back to you. If costumes are damaged or dirty due to abuse and neglect, we will not repair and it and your warranty will be void. Repairs past the warranty date are available for an additional cost; contact us for details.

Conventions and Other Deadlines

If you have a deadline for a convention or other event, you must mention it in the description when asking for a price quote. If the deadline is too close your order may not be accepted or a 15% rush fee may be applied.

Cancellations

I reserve the right to cancel or decline a commission for any reason. I may decline a commission if I get too many price quotes, the style is not suited to my type of work, the design is a copyrighted character, etc.

In the extreme circumstance that a commission is canceled midway (client is overly rude, giving unreasonable demands, cancels of his/her own free will, etc) I will refund any balance you have paid minus the deposit. The costume will be sold to another buyer.

Liability

I am not responsible for any injury you may have when in costume due to lack of vision, mobility, or construction. This includes and is not limited to heat stroke, falling, tripping, etc.

It is your job to ensure that you have a handler or spotter to look out for you and help you through crowded areas. It is also important to take frequent breaks out of costume for water and fresh air. Use caution and know your limits involving heat and vision.

These Terms

Stuffed Panda Studios reserves the right to change these terms of service (TOS) at any time. A printed and signed copy of our TOS must be mailed to our studio the day you send your deposit.

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